Beginning Tuesday, March 17, the Commissioner of Revenue’s Office, located on the 2nd floor of the Bozman Government Center, is closed to the public until further notice. This includes all in-person transactions for all the Divisions including Administration, Business Tax, Vehicle Personal Property, and DMV Select. Filings and payments can be processed via the Customer and Assessment Payment Portal online at CAPP.arlingtonva.us.
We appreciate your understanding while we work to keep our staff and customers healthy and safe.
Department of Motor Vehicles (DMV) Response to Coronavirus (COVID-19)
Effective March 18, 2020, all 75 DMV customer service centers are closed and all mobile services postponed until April 2, 2020 in response to the continued spread of novel coronavirus, or COVID-19.
To minimize customer inconvenience, DMV at the direction of Virginia Governor Ralph Northam, is extending the validity of driver’s licenses, identification cards, vehicle registrations, and escort vehicle driver certificates for 60 days. This includes individuals aged 75 and older who are typically required to make an in-person visit.
Customers whose driver’s license or identification card expires on or before May 15 will have an additional 60 days to renew their credential. However, those Virginians eligible to renew online or by mail are encouraged to take advantage of those services.
Vehicle registrations that expire in March and April should be renewed online or by mail. Replacement titles can be obtained online and original title transactions can be conducted by mail. If in-person service is needed, these customers will have an additional 60 days to renew credentials without a late fee. During the office closures, DMV will continue to process the transactions that come in through mail and the website, dmvNOW.com.
DMV is encouraging its employees and customers to follow the recommendations of the CDC and the Virginia Department of Health in regards to personal health and social distancing.
Thank you for your patience and understanding.
Contact information for the separate divisions:
Administration Division:
revenue@arlingtonva.us or call 703-228-3033 from 8 a.m. to 5 p.m.
Customer Service Advocate: advocate@arlingtonva.us or call 703-228-4810 from 8 a.m. to 5 p.m.
Business Tax Division:
Bank Franchise Tax (BFT), Business License (BL), Business Tangible (BT), Cigarette Tax (CIG), Meals Tax (MEA), Short-Term Rental Tax (STR) and Tax Occupancy Tax (TOT)
business@arlingtonva.us or call 703-228-3060 from 8 a.m. to 5 p.m.
Vehicle Personal Property Tax Division:
vehicle@arlingtonva.us or call 703-228-3135 from 8 a.m. to 5 p.m.
Compliance & Enforcement: compliance@arlingtonva.us or call 703-228-4017 from 8 a.m. to 5 p.m.
State Income Tax: compliance@arlingtonva.us or call 703-228-4017 from 8 a.m. to 5 p.m.
Virginia Tax: call 804-367-8031 from 8:30 a.m. to 5 p.m.
Division of Motor Vehicles (DMV): call 804-497-7100
A Note on Privacy
It has come to our attention that some customers, having recently registered a vehicle with Arlington County, are receiving solicitations from companies for services such as extended warranties. Because these companies have specific information on the vehicles in question, some people are concerned that they are getting the information from Arlington. This is not the case. All customer account information is treated with the utmost privacy in accordance with the Code of Virginia. We do not sell or rent our customers’ information to any outside company or organization, nor do we reveal specific information about customers or other personally identifiable data to unaffiliated third parties for their independent use.
DMV Select Hours of Operation
The DMV Select, located in the County Office Building, Office of the Commissioner of Revenue, Suite 218, is open for business. The hours of operation are Monday through Friday from 8:30 a.m. – 4 p.m., except holidays.
DMV Select
DMV Select provides limited Virginia Department of Motor Vehicles (DMV) services that allow Arlington residents to:
- File vehicle titling applications
- Obtain original (with or without liens), substitute or replacement titles
- Update information on titles and registrations
- Register vehicles
- Renew, transfer or reissue their vehicle registration
- Return a sold or donated vehicle’s license plates
- Obtain vehicle decals
- Make address changes that do not involve issuance of a driver’s license or ID card
- Place special and personalized license plate orders
- Register to vote
- Apply for and obtain trip and overload permits
- Apply for and obtain disabled placards or plates
- Obtain vehicle and drive transcripts
- Pay fees for any returned checks originally made out to Virginia DMV
E-ZPass On-the-Go Kits
In addition to the services listed above, the DMV Select offers convenient E-ZPass On-the-Go service.
The E-ZPass On-the-Go kit costs $35 and contains an E-ZPass transponder pre-loaded with $15 that can be used immediately on toll roads in and outside of Virginia. To access the remaining $20, you must set up an E-ZPass account online at www.ezpassva.com or by phone at 1-877-762-7824.
Each transponder comes with adhesive mounting strips and easy-to-follow instructions. Please follow these instructions carefully as your transponder must be correctly mounted in order to work properly.
There are two transponder types available – E-ZPass Standard and E-ZPass Flex. Both transponder types can be used on all Virginia toll roads.
The E-ZPass Flex transponder has an added HOV switch which allows a customer, in certain circumstances, to avoid toll charges when the vehicle is traveling the 95 and 495 Express Lanes in northern Virginia. If the vehicle has three or more occupants, the transponder may be switched to “HOV ON” and the customer may travel toll-free. (For more information about traveling on the new 95 express lanes, visit 95expresslanes.com.)
What DMV Selects Do Not Do
DMV Selects do not issue Driver’s Licenses, Learners Permits or Identification Cards. All other services listed above can be handled conveniently at Arlington’s DMV Select office during business hours (Mon.-Fri., 8:30 a.m. – 4 p.m.) at:
Office of the Commissioner of Revenue, Suite 218
Arlington County Government Building
2100 Clarendon Blvd.
Arlington, VA 22201
The hours of operation are 8:30 a.m. – 4 p.m., Monday-Friday.
DMV Select accepts payments in cash, check, credit card or debit card. For more information, go to DMV Now or call 804-497-7100.
Note: New Virginia residents must bring proof of their address and Social Security Number for vehicle titling and registration.
Need a full-service DMV? Try DMV Connect!
In partnership with the Commissioner of Revenue’s DMV Select office, DMV now provides a new service called DMV Connect for Virginians who are unable to travel to a DMV office.
DMV Connect will be on-site monthly in the Arlington County Office of the Commissioner of Revenue, adjacent to the DMV Select, at 2100 Clarendon Boulevard on the second floor from 9 a.m. to 4 p.m. on the following dates: Thursday, February 6*, Wednesday, March 4*, Wednesday, April 1*, Wednesday, May 6*, Wednesday, June 3*, Wednesday, July 1*, Wednesday, August 5*, Wednesday, September 2*, Thursday, October 1*, Wednesday, November 4* (*Dates subject to change.)
DMV Direct – Automated Telephone Service
Hours
- Monday through Friday, 8 a.m. – 5 p.m. (et)
- Saturday, 8 a.m. – noon (et)
Automated Telephone Transactions:
An automated service representative guides you through the steps. Using a touchtone telephone, you can conduct your transaction in minutes without leaving home. Pay fees with a major credit card, and your vehicle registration and decals or your driver’s license will be mailed to your home. Dial DMV at 1-888-337-4782 for automated transactions (below).