Arlington County Taxpayer’s Bill of Rights

  1. You have the right to a Commissioner with an “open door” policy who publicizes information on new laws and processes.
  2. You have the right to a fair and equitable assessment of your property, conducted in accordance with the Code of Virginia and Arlington County ordinances.
  3. You have the right to complete details about the Commissioner’s procedures for assessing property.
  4. You have the right to prompt and courteous attention from the Commissioner when you have a question concerning any aspect of your assessment.
  5. You have the right to expect professional service and a timely response.
  6. You have the right to expect that your tax records and transactions are kept confidential and are not disclosed to any person except as authorized by law.
  7. You have the right to expect the Commissioner’s Customer Advocate to assert your rights within the office.
  8. You have the right to meet with the Commissioner or her representative who assessed your property for a review of your assessment.
  9. You have the right to request a correction of your assessment from the Commissioner, the State Tax Commissioner and/or the court system if you feel that your assessment is incorrect or unfair.
  10. You have the right to expect to leave the Commissioner’s Office feeling as though you were served in a competent and professional manner.

Your Responsibilities

  • Know your tax-reporting obligations and seek guidance when you have questions.
  • File returns and pay taxes in a timely manner.
  • Ensure the accuracy of the information entered on your tax return.
  • Register any business with the Commissioner of Revenue and apply for — and maintain — all applicable tax permits required for its operation.
  • Register any motor vehicle and apply for a decal in a timely manner.
  • Promptly notify the Commissioner of Revenue and pay all taxes when closing or transferring a business or motor vehicle.